Create Intelligent Chatbots with Power Virtual Agents
Digitalization is also accompanied by changes in the expectations of customers and employees. Employees want to reduce repetitive tasks and optimize their processes, while customers want to use fast self-service at any time and any place. To meet these requirements, chatbots have become increasingly popular in recent years.
But what initially sounds complex and elaborate can nowadays be implemented quickly and easily with the right tools – for example, with Power Virtual Agents from the Microsoft Power Platform.

What is Power Virtual Agents?
As the fourth member of the Microsoft Power Platform, Power Virtual Agents comes full circle alongside Power BI, Power Automate and Power Apps for creating simple applications to address business process issues.
Microsoft Power Virtual Agents is a framework for creating powerful chatbots quickly and easily. The benefits are obvious: you ensure higher process quality through automation and minimize errors, so you can offer your customers a smooth customer journey. In this way, customer satisfaction can be increased in the long term.
Wide range of applications for Power Virtual Agents
Chatbots can be used wherever recurring questions arise. This opens up numerous areas of application, both internally and externally.
Use Power Virtual Agents quickly and without prior knowledge
To get started with Power Virtual Agents, you don’t need any previous experience. With a guided, graphical experience, no programming skills are required. That means employees can jump right in and build their own chatbot.
An FAQ bot, for example, can be created in no time. Predefined questions and answers are defined and linked together. These can be continuously expanded and supplemented.
If you want to go deeper, you can extend the chatbot with coding using the Microsoft Bot Framework and build your own use cases.
As you can see, Power Virtual Agents offer a wide range of possibilities for optimizing processes in your company, so that your employees have more time for the tasks that really add value. If you are interested in a no-obligation exchange about the possible applications in your company, please feel free to contact me.
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