As a construction supplier, you know only too well how complex the network of relationships in the industry is – this makes decision-making processes more difficult, as access to the actual decision-makers is often very difficult. But price pressure is also steadily increasing and deadlines are becoming tighter. Add to this global competition and regionally varying cost factors – all of these factors put pressure on the earnings situation of manufacturers.
This is precisely why it is essential that information is collected, structured, condensed and made available to all parties involved at a very early stage. In addition, all complex processes along your value chain must be mapped without gaps – this is crucial for success. Get ready for the digital future and increase the productivity of your entire value chain.
These companies already rely on us:
Discover the best CRM based on SAP for construction supplier
Become active already in early project phases
Impress your customers with integrated processes from the offer to all service phases.
With the itmX crm suite, you map all essential processes around marketing, sales and service. This way you lay the foundation for an eXperience that will inspire your business partners.
Thanks to the complete SAP ERP integration, you can seamlessly integrate existing processes and have access to all relevant data at any time:
- Current prices and availability of your products
- Delivery status of specific orders
- Order history
- Financial status and open items of your business partners
Holistic customer management
Gain a competitive edge with your customer service. An end-to-end process from initial contact to invoicing.
Seamless integration into your SAP ERP system gives you full access to all relevant customer data at all times – online and offline. Thanks to the 360° view, you get a complete view of your business partners (investors, planners,wholesalers and specialist dealers, processors, …) and thus lay the foundation for professional management of your customer relationships.
- Employees always up to date – quick overview of all sales-relevant objects, documents and offers
- SAP ERP integration provides easy and fast access to financial status, customer-specific conditions and latest orders
- With itmX marketing automation you deliver target group and customized content to your customers
Object qualification – identifying and qualifying construction projects at an early stage
Collect, structure and condense information in a central location, even in very early project phases. In this way, you provide every employee in sales with the information they need.
- Information available directly at a central location
- Support sales staff at the right time with active recommendations for action
- Make the right decisions with the least amount of time
Object tracking – 360 ° view of your objects
Support your sales department in the structured processing of construction projects that are planned or under construction. TheDie itmX crm suite supports your sales staff in the further development of qualified object leads. In doing so, you manage all important information and documents on relevant construction projects in a central location and immediately recognize which phase the construction project is currently in, how high the volume is and who the key players are.
- Complete documentation across all project phases
- An overview of the object pipeline at all times
- All submission dates at a glance
- Visualization of objects on a map
These processes ensure well-organized property management
Mobile CRM
The itmX sales app gives you access to all relevant information about your customers and properties while you are on the move. Record new contacts, create visit reports and trigger follow-up processes. This allows you to complete important tasks directly after your customer appointment and no longer have to postpone them to off-peak times.
- 360° view of the customer: Customer data, offers, contracts also on the go
- Digital object and order entry directly from the app
- Do appointment and task management on the go
- on- und offline
Different companies, similar challenges
“The construction supply industry has become more complex and dynamic in recent years. This has created new challenges that were difficult to implement in our old CRM system. The itmX crm suite convinced us right from the start with its seamless integration into SAP ERP and the associated 360-degree view of customers, regions and projects.”
Valentin Grimm, Manager Strategic Pricing & Sales Excellence, Roto Fenster- und Türtechnologie
You have questions? We have the answers!
In a nutshell:
- Continuous and transparent process from initial contact to invoicing.
- 360° view of customers and objects
- Optimal object qualification and object tracking
- Efficient and informative sales through direct access to all customer and property information
- Effective marketing campaigns through target group-specific selection options
In order to achieve consistent processes and to support your sales team in their daily work in the best possible way, your CRM should be able to map at least the following aspects:
- Central management of objects, customers and business partners
- Target group and campaign management
- Object lead management
- Object tracking and 360° view of your objects and customers
- Relationship and contact management
- Mobile CRM for the field service
- Dashboards & analytics
- Seamless integration with SAP ERP
An excerpt of our highlights:
- The best of the SAP and Microsoft worlds).
- Seamless integration with SAP ERP (ECC or S/4HANA)
- Seamless integration into the world of Microsoft 365 (e.g. Teams, Sharepoint)
- Integrated and networked processes from initial contact to invoicing
- Object lead management to capture construction projects at an early stage
- Object tracking for structured processing of projects planned or under construction
- Relationship and contact management to map complex networks
- Mobile CRM for the most important information in your pocket
This is how we help you to map the complete customer lifecycle of your customers
- End-to-end processes from quotation to customer service – fully integrated into your SAP ERP
- Mapping of the installed base and its history
- 360° view of prospects, customers, competitors, partners
- integrated collaboration tools
- central contract management
- integrated document management incl. versioning
- MS Office 365 integration
- digital product presentation and mobile order entry for your sales force
- Meaningful reporting on all sales activities
Learn more on the digital platform for marketing,
Sales and Service
Sales and Service
These solutions support your marketing processes
Take the next step
We look forward to hearing from you. Together, we’ll develop a strategy for providing your customers with a consistent and personalized customer experience across all channels.
+49 7231 96825 10
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