As a construction supplier, you know only too well how complex the network of relationships in the industry is – this makes decision-making processes more difficult, as access to the actual decision-makers is often very difficult. But price pressure is also steadily increasing and deadlines are becoming tighter. Add to this global competition and regionally varying cost factors – all of these factors put pressure on the earnings situation of manufacturers.
This is precisely why it is essential that information is collected, structured, condensed and made available to all parties involved at a very early stage. In addition, all complex processes along your value chain must be mapped without gaps – this is crucial for success. Get ready for the digital future and increase the productivity of your entire value chain.
These companies already rely on us:
Discover the best CRM based on SAP for construction supplier
Become active already in early project phases
Impress your customers with integrated processes from the offer to all service phases.
With the itmX crm suite, you map all essential processes around marketing, sales and service. This way you lay the foundation for an eXperience that will inspire your business partners.
Thanks to the complete SAP ERP integration, you can seamlessly integrate existing processes and have access to all relevant data at any time:
Holistic customer management
Gain a competitive edge with your customer service. An end-to-end process from initial contact to invoicing.
Seamless integration into your SAP ERP system gives you full access to all relevant customer data at all times – online and offline. Thanks to the 360° view, you get a complete view of your business partners (investors, planners,wholesalers and specialist dealers, processors, …) and thus lay the foundation for professional management of your customer relationships.
Object qualification – identifying and qualifying construction projects at an early stage
Collect, structure and condense information in a central location, even in very early project phases. In this way, you provide every employee in sales with the information they need.
Object tracking – 360 ° view of your objects
Support your sales department in the structured processing of construction projects that are planned or under construction. TheDie itmX crm suite supports your sales staff in the further development of qualified object leads. In doing so, you manage all important information and documents on relevant construction projects in a central location and immediately recognize which phase the construction project is currently in, how high the volume is and who the key players are.
These processes ensure well-organized property management
The itmX sales app gives you access to all relevant information about your customers and properties while you are on the move. Record new contacts, create visit reports and trigger follow-up processes. This allows you to complete important tasks directly after your customer appointment and no longer have to postpone them to off-peak times.
You have questions? We have the answers!
This is how we help you to map the complete customer lifecycle of your customers
These solutions support your marketing processes
Take the next step
We look forward to hearing from you. Together, we’ll develop a strategy for providing your customers with a consistent and personalized customer experience across all channels.
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