As a trader, you know very well that efficient and fast order processing and the seamless mapping of your retail processes are crucial for success.
This includes holistic customer management that takes into account all your processes and relationships between you and your customers and trading partners, so that all relevant information and evaluations such as condition agreements, product listings, sales analyses and customer-related key figures are available exactly when they are needed.
With the itmX crm suite for marketing, sales and service, you can meet all your customer and partner management requirements and map your processes -B2B2C or B2R – fully integrated into your SAP ERP. Thus, you have access to all required data at any time and always have a 360° view of trading partners and customer data.
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The best CRM based on SAP for trade
Holistic customer management
Keep an eye on all customer activities at all times and respond quickly and in real time to individual customer and market requirements. Optimize and simplify your sales structures and ensure an end-to-end process from initial contact to invoicing.
Thanks to the seamless integration of your processes and customer relationships in your SAP ERP system, you have full access to all the data you need at all times – both online and offline and without any interface.
Digital product presentation
Maintain a 360° view of all relevant customer data at all times, even in the field. Make your field sales force reliable in sales talks by having access to information on current orders, open offers, prices and promotions, etc. at any time. With the digital product catalog including direct order entry, you no longer have to go through catalogs during customer meetings and can react flexibly to customer requests.
Digital sales channels – trading partner portal and webshop
Offer your customers and partners direct access to relevant data and functions online as well. In addition to the ordering function, your customers can retrieve invoices, deliveries and orders as well as submit complaints – all in real time.
Link itmX customer portals with itmX commerce and offer your customers simplified order processing.
The itmX sales app gives you access to all relevant information about your customers, even when you’re on the road. Record new contacts, create visit reports and trigger follow-up processes. This allows you to complete important tasks directly after your customer appointment and no longer have to postpone them to off-peak times.
Different companies, similar requirements
You have questions? We have the answers!
This is how we help you to map the complete customer lifecycle of your customers
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These solutions support your marketing processes
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We look forward to hearing from you. Together, we’ll develop a strategy for providing your customers with a consistent and personalized customer experience across all channels.