Boost the user experience with a webshop and portal that is fully integrated into SAP? itmX commerce makes it possible!

Integrate your customers into your customer journey and provide them with the flexibility and transparency they need to that they have wanted for a long time. With itmX Commerce, the customer portal with integrated online shop, create a highly personalized omnichannel experience for your customers and True added value in the use of self-services – and all this fully integrated into all your marketing, sales and service processes in your SAP ECC or S/4HANA landscape.

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Your added value through itmX commerce!

Seamless integration & connection of third-party systems

itmX commerce is 100% seamless with the itmX crm suite can be integrated – from marketing to sales to service. But that’s not all – third-party systems, such as information or configuration portals, can also be easily connected, so that you can continue to work with the solutions you already love today.

Individualization & stronger customer loyalty

Through the tracking and analysis options in the portal and webshop, you can generate new insights about your customers and prospects. With the help of these insights, you can carry out individualized marketing measures to exploit cross-selling and upselling potential in a targeted manner and also achieve stronger customer loyalty .

Significant relief for your employees

With itmX commerce , you can relieve your employees of monotonous and repetitive tasks. Customer inquiries about invoices, maintenance, spare parts and much more are now a thing of the past – your customers can easily view or record them themselves. This gives your employees more time for the really important tasks.

What’s inside itmX commerce:

Webshop for B2B and B2C

With itmX commerce, you can convince your shop visitors and customers with highly personalized shopping experiences and simple user guidance. Thanks to the seamless SAP (ECC and S/4HANA) integration and the fully integrated PIM (Product Information Management) system All product information is available to users in real time. Other common webshop functions such asProduct comparisons or favorites are of course included.

Self Services Portal

Offer your customers a pleasant online shopping experience and give them easy access to all relevant information – directly in your portal. With itmX commerce, self-service will soon be a top priority for you. It doesn’t matter whether your customers view open deliveries and old invoices or a new order in the system. This gives your customers an overview of all the important information and allows them to act independently.

Flexible use cases for your industry

With itmX commerce , you can put your individual use cases and requirements into practice and inspire your customers as well as employees with true added value. It doesn’t matter whether it’s an after-sales service portal with integrated service management (to the mechanical engineering industry page), the development of a planning tool with product configurator (to the construction and construction supplier industry page) or a B2B dealer portal (to the retail industry page).

Versatile user experience

In addition, withitmX commerce , you can offer your customers a multi-device shopping experience , regardless of the respective device. This means that your customers can access your webshop and the customer portal at any time and any place.

But your sales staff also have access to the entire product range at any time – both online and offline via the mobilenitmX product catalog.

These and many other companies already rely on us and our solutions:

Referenz Kunde Günther + Schramm CRM Handel

Convince your prospects and customers with a unique e-commerce experience!

But that’s not all – itmX commerce can do a lot more

Interface-free SAP ECC or S/4HANA integration – no data silos or replications
Transparent product information in real time
Modern webshop based on real-time data from SAP ECC or SAP S/4HANA
Responsive design – excellent look on any device
Merchant portal: manage any number of shops in one system

Integrate your IoT use cases and offer your customers a transparent view
Processing and display of exploded views and bills of materials
Integration of promotions, e.g. vouchers incl. Integration with itmX marketing
Use the PIM structures for your sales staff with the itmX product catalog

The itmX Travel Guide – your guide for successful CRM

Get an exclusive digital edition of our itmX Travel Guide. On 120 pages you will learn everything about current CRM topics and trends as well as international CRM projects – at the same time you will benefit from great travel tips for Santa Barbara, Hamburg, Singapore and more…

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Do you want to take your commerce to the next level?

Then feel free to contact us – whether you have any questions or would like a consultation. We look forward to hearing from you and together we will find a solution for everything!

Dagmar CöllnSenior Sales

sales@itmx.de
+49 7231 96825 10

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