Boosting the user experience with a fully SAP-integrated webshop and portal? itmX commerce makes it possible!

Integrate your customers into their customer journey and offer them the flexibility and transparency they have long desired. With itmX commerce, the customer portal with integrated online store, you create a highly personalized omnichannel experience for your customers and true added value in the use of self services – all fully integrated into your marketing, sales and service processes in your SAP ECC or S/4HANA landscape.

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Your added value through itmX commerce!

Seamless integration & connection of third-party systems

itmX commerce can be integrated 100% seamlessly into the itmX crm suite – from marketing to sales to service. But that’s not all – third-party systems, such as information or configuration portals, can also be connected without any problems, allowing you to continue working with the solutions you already love today.

Individualization & stronger customer loyalty

The tracking and analysis options in the portal and webshop generate new insights about your customers and prospects. With the help of these insights, you can carry out individualized marketing measures to exploit cross-selling and upselling potential in a targeted manner and also achieve stronger customer loyalty.

Significant relief for your employees

With itmX commerce, you relieve your employees of monotonous and recurring tasks. Customer inquiries about invoices, maintenance, spare parts and much more are now a thing of the past – your customers can conveniently view or enter these by themselves. This leaves your employees more time for the really important tasks.

What is in itmX commerce

Webshop for B2B and B2C

With itmX commerce, you convince your shop visitors and customers with highly personalized shopping experiences and simple user guidance. Thanks to the seamless SAP-ERP integration and the fully integrated PIM (Product Information Management) system, all product information is available to users in real time. Other common webshop features such as product comparisons or favorites are of course included.

Self Services Portal

Offer your customers a pleasant online purchasing experience and give them uncomplicated access to all relevant information – directly in your portal. With itmX commerce, self-service will soon be a top priority for you, too. No matter whether your customers want to view open deliveries and old invoices or enter a new order in the system. Your customers have an overview of all important information and can act independently.

Flexible use cases for your industry

With itmX commerce, you can put your individual use cases and requirements into practice and inspire your customers, as well as your employees, with true added value. It doesn’t matter whether it’s an after-sales service portal with integrated service management (to the mechanical engineering industry page), the development of a planning tool with product configurator (to the building and construction supplier industry page) or a B2B retailer portal (to the retail industry page).

Versatile user experience

Moreover, itmX commerce enables you to offer your customers a multi-device shopping experience regardless of the end device. Your customers can thus access your webshop and the customer portal at any time and from any location.

But your sales staff also have access to the entire product range at any time – both online and offline via the mobile itmX product catalog.

Convince your prospects and customers with a unique e-commerce experience!

But that was not all – itmX commerce can do much more

Interface-free SAP ERP ECC or S/4HANA integration – no data silos or replications
Transparent product information in real time
Modern webshop based on real-time data from SAP ERP ECC or SAP S/4HANA
Responsive design – excellent look on any device
Retailer portal: manage any number of shops in one system

Integrate your IoT use cases and offer your customers a transparent view
Processing and presentation of exploded views and parts lists
Integration of promotions, such as coupons incl. integration with itmX marketing
Use the PIM structures also for your sales staff with the itmX product catalog

virtual tour through efficient commerce processes

virtual Xperience: experience the entire itmX crm suite up close at our virtual trade show

In our virtual world of experience, you will find exciting information on everything you need to know in order to optimize your customer journeys. Take a look, there’s a lot to discover here!

Still not convinced? Here is even more info

Factsheet: Digital Selling

Inspire your customers with a webshop that makes shopping for your products and services an experience. We offer you the compact solution.

Download factsheet

Factsheet: Customer Service Portal

With a customer service portal, you create true added value for yourself and your customers. With the help of your service, you pay for customer satisfaction even after the sale of a product and turn happy customers into real fans!

Download factsheet

Webinar: Service portals as the key to successful customer retention

Learn from Timo Stadlinger how you can specifically integrate your customers into the processes through self-service scenarios and benefit from long-term customer loyalty.

Watch webinar

Are you up for taking your commerce to the next level?

Then feel free to contact us – whether you still have questions or would like a consultation. We look forward to hearing from you and will find a solution for everything together!

Dagmar CöllnSenior Sales

sales@itmx.de
+49 7231 96825 10

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