The itmX crm suite for marketing, sales and service completely maps the individual customer journey of your customers
With the itmX crm suite, you can take your customer relationships to a whole new level. As the only fully integrated CRM for your SAP ERP (ECC or S/4HANA), you benefit from the perfect user experience including a real-time 360° view of your customers as well as seamless integration with Microsoft Azure and Microsoft 365. itmX crm suite is perfectly tailored to your requirements and needs in marketing, sales, service and commerce thanks to modular customization.
This means: Easy operation, custom-fit modular principle and integrated data management – this makes working fun!
The itmX crm suite at a glance:
itmX marketing
Increase your conversion rate. With itmX marketing, you get to know your leads and customers even better. Accompany your customers throughout the entire customer journey and provide your employees with useful tools for lead nurturing, campaign management and marketing automation.
itmX sales
With itmX sales, you already have a complete overview of what your customers will be dealing with tomorrow. From lead and pipeline management to opportunity management and visit and task management, you can completely map all processes. This is how leads soon become satisfied customers!
itmX service
Strengthen your customer relationships by digitizing your service processes and generate new business opportunities in service – even while on the road thanks to direct access to your SAP ERP. This means that your service technicians have an overview of all relevant information at all times.
itmX commerce
Ensure the perfect user experience with your own web store and a comprehensive customer portal. In addition to being able to view orders and invoices, your customers will also benefit from history data and the ability to order spare parts themselves simply and easily.
Comprehensive functionality meets intuitive operation
From marketing to sales to service, all contact-to-aftersales processes can be displayed transparently and clearly. You benefit from the best of both worlds – SAP and Microsoft.
With the itmX crm suite, you can inject momentum into your lead-to-order process, inspire your customers with personalized customer experiences and ensure first-class customer service – turning customers into true fans!
The CRM speaks for itself – and enthusiastic customers for us
“In addition to the deep SAP integration, probably the biggest benefit of the itmX solution from a technical point of view is that today all our divisions access just one global system. This gives us complete insight into all customer-related company data. This has brought the individual divisions even closer together and strengthened collaboration throughout the company.”
Ralf Gottschalk, SAP SD Consultant, SFS Group
„The data was all there before, but now it is also centrally tangible and evaluable – and can be viewed in a 360° view. That is exactly what we wanted and what was our central requirement. We really appreciate the partnership-based collaboration with itmX. We have fought many battles together and we have many more to come.”
Manuel Keilich, Head of Process Management, BRÜCKNER Maschinenbau GmbH & Co. KG
These and many other companies rely on us and our solutions:
The itmX crm suite as a custom-fit solution for your industry:
With the itmX crm suite for marketing, sales and customer service, you can connect departments, machines and products and create an experience that inspires. Thanks to the complete SAP ERP integration, you have access to all relevant data at any time.
With the itmX crm suite for marketing, sales and service, you can meet all your customer and partner management requirements and map your processes -B2B2C or B2R – fully integrated into your SAP ERP.
With the itmX crm suite, you can map all essential processes related to marketing, sales and service. This lays the foundation for an experience that will inspire your business partners.
In addition to our focus industries of mechanical and plant engineering, trade and construction, we would also be happy to advise you individually and in line with the requirements and challenges in your industry. Just get in touch with us.
Still not convinced? Here is even more info
Also up for a comprehensive, seamlessly integrated CRM?
Then feel free to contact us – whether you still have questions or would like a consultation. We look forward to hearing from you and will find a solution for everything together!
+49 7231 96825 10
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