The itmX crm suite for marketing, sales and service completely maps the individual customer journey of your customers
With the itmX crm suite , you can take your customer relationships to a whole new level. As the only, fully integrated CRM for your SAP ECC or S/4HANA, you benefit from the perfect user experience including a real-time 360° view of your customers as well as seamless integration with Microsoft Azure and Microsoft 365. Thanks to the modular adaptation, the itmX crm suite becomes perfect tailored to your requirements and needs in marketing, sales, service and commerce.
This means: Simple operation, tailor-made modular principle and integrated data storage – that’s what makes working fun!
The itmX crm suite at a glance
itmXmarketing
Increase your conversion rate. With itmX marketing get to know your leads and customers even better. BEducate your customers throughout the entire customer journey and provide your employees with useful tools for lead nurturing, campaign management, and marketing automation.
itmX sales
With itmX sales you already have a complete overview today of what will be on your customers’ minds tomorrow. From lead and pipeline management to opportunity management, visit and task management, you can fully map all processes. In this way, leads will soon become satisfied customers!
itmX service
Strengthen your customer relationship by digitizing your service processes and generate new business opportunities in service – even on the go thanks to direct access to your SAP ERP. This way, your service technicians have an overview of all relevant information at all times.
itmX commerce
Ensure the perfect user experience with your own webshop and a comprehensive customer portal. In addition to viewing orders and invoices, your customers also benefit from historical data and the ability to order spare parts themselves easily and easily.
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More InformationComprehensive functionality meets intuitive operation
From marketing to sales to service, all contact-to-aftersales processes can be presented transparently and clearly. In doing so, you benefit from the best of both worlds – SAP and Microsoft.
With the itmX crm suite , you can bring momentum to your lead-to-order process, inspire your customers with personalized customer experiences and ensure first-class customer service –turning customers into real fans!
The CRM speaks for itself – and enthusiastic customers for us
“In addition to the deep SAP integration, the biggest benefit of the itmX solution from a technical point of view is that today all our divisions have access to only one global system. This gives us complete insight into all customer-related company data. This has brought the individual divisions even closer together and strengthened cooperation throughout the company.”
Ralf Gottschalk, SAP SD Consultant, SFS Group
“The data was all there before, but now it is also centrally accessible and evaluable – and can be viewed in a 360° view. This is exactly what we wanted and what our central requirement was. We very much appreciate the partnership with itmX. We’ve fought many battles together, and we’ve got many more to come.”
Manuel Keilich, Head of Process Management, BRÜCKNER Maschinenbau GmbH & Co. KG
These and many other companies also rely on us and our solutions:
The itmX crm suite is the perfect CRM solution for your industry:
With the itmX crm suite for marketing, sales and customer service, you can network departments, machines and products and create an inspiring experience. Thanks to full SAP ERP integration, you have access to all relevant data at all times.
With the itmX crm suite for marketing, sales and service, you fulfill all your customer and partner management requirements and can map your processes – B2B2C or B2R – fully integrated into your SAP ERP.
With the itmX crm suite, you can map all essential processes relating to marketing, sales and service. This lays the foundation for an experience that will inspire your business partners.
In addition to our focus sectors of mechanical and plant engineering, trade and construction, we are also happy to advise you individually and in line with the requirements and challenges in your industry. Simply get in touch with us.
How now? Still not convinced? Here you can find more information:
Experience our CRM solution live and in color – at your own workplace. We tailor our online presentation to your individual CRM requirements.
Find out everything about the itmX crm suite in the whitepaper – from its origins and the solution itself to architectural details as well as innovations and future security.
You can find out more about CRM and integration in our following blog articles:
S/4HANA Customer Management in Service – What Comes After SAP CS?
S/4HANA Customer Management in Service – What comes after SAP CS? by Michael Stump For years, SAP Customer Service (CS) has been the reliable companion in the [...]
CRM Selection Guide: How Sales Managers Find the Right System
CRM Selection Guide: How Sales Managers Find the Right System by Stefan Eller Choosing the right CRM system is one of the most strategically [...]
CRM failed – what was the reason? User adoption as an underestimated game changer
CRM failed - what was the reason? User adoption as an underestimated game changer by Michael Stump Many companies invest enormous sums in the introduction [...]
Do you want a comprehensive, seamlessly integrated CRM?
Then feel free to contact us – whether you have any questions or would like a consultation. We look forward to hearing from you and together we will find a solution for everything!
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