Transform customer service? Nothing could be easier! – with the right service solution

The be-all and end-all for tomorrow’s business success: successful customer service and digitalization. Both are very easy thanks to itmX service ! Establish a seamlessly digitized process from notification acceptance and quotation to order processing with subsequent invoicing. Simple, fast, efficient, seamless.
With the help ofitmX service, you can contribute to customer satisfaction even after a product has been sold, turn happy customers into real fans and turn successful service into new business opportunities.

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This is what’s in itmX service:

Disposition of the service technicians

Which technician is available when, where? Who has the right qualifications, the right equipment? With itmX service , you can answer these questions at a glance and arrange orders simply by dragging and dropping: for maximum efficiency in the planning of your processes.

Field Service Management

Thanks to itmX service, you can optimize your on-site customer service: our offline-capable app provides the technician with the necessary data to do his job in the best possible way – and the technician sends back his complete service report including measured values, error messages and the like directly via the app.

Customer service portal for business customers

Provide better customer service, around the clock, without extra effort? Self-service is the magic word. With the B2B customer service portal from itmX service , for example, customers can order spare parts independently – in case a product gives up the ghost in the middle of the night.

Spare parts management

Whether it’s supplying spare parts to your service technicians or ordering spare parts via the call center or the service portal: With the help of itmX service , you can always keep an eye on your spare parts as well as all relevant information such as availability, parts lists and exploded views.-+

Comprehensive functionality meets intuitive operation

If digitizing customer service is as easy as writing a piece of paper, it’s itmX service– thanks to the unparalleled combination of full integration and intuitive operation:

All products of the itmX crm suite are as user-friendly as Microsoft Office and seamlessly connected to each other with full data access to SAP ERP (ECC or S/4HANA). This allows you to easily use important data from commerce, marketing, analytics and sales and further optimize your processes.

Say goodbye to paperwork.

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These and many other companies already rely on us and our solutions:

Referenz Kunde Günther + Schramm CRM Handel

Illig Maschinenbau 💚 itmX

“We speak the same language with the consultants – we understand each other and the cooperation works very, very well!”

Ekrem Sentürk, Illig Maschinenbau GmbH & Co. KG

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Sie möchten die itmX solutions live erleben?

Experience our solution live at your workplace. We would be happy to work with you to conduct an online presentation tailored to your individual needs.

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The itmX Travel Guide – your guide for successful CRM

Get an exclusive digital edition of our itmX Travel Guide. On 120 pages you will learn everything about current CRM topics and trends as well as international CRM projects – at the same time you will benefit from great travel tips for Santa Barbara, Hamburg, Singapore and more…

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How now? Still not convinced? Click here for more information

Webinar: Service portals as the key to successful customer service

Involve the customer in your processes through self-service scenarios

To the webinar recording

E-Book: Service Excellence through Digitalization

How to promote your service to excellence: We have summarized the most important fields of action for the digitalization of your service management for you in a compact e-book.

Learn more now

Webinar: Digitalisierung im Kundendienst

Nutzen Sie die Möglichkeiten der Digitalisierung zur Prozess-Optimierung und finden Sie neue Business Modelle. Find out more about the challenges facing service managers in the age of digitalization.

To the webinar recording

Do you want more success in customer service?

Then feel free to contact us – whether you have any questions, would like a consultation or a live demo. We look forward to hearing from you and will find a solution together!

Dagmar CöllnSenior Sales

sales@itmx.de
+49 7231 96825 10

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itmX service

The CRM solution for your service