Merely selling a product is not enough in your business. In the long term, a company will only remain successful if customers return to it – and that is where service quality becomes crucial. You will need to be able to answer questions promptly and correct defects without delay in order to retain customers and secure tomorrow’s business. However, good customer service can be costly – unless it is managed under tight control and with great efficiency.
With the itmX service solution, you will establish a slim, frictionless process, from notification receipt to quoting to order processing, including subsequent billing. Thanks to the direct integration with your SAP system, service engineers will always have access to all the latest relevant data, allowing them to fulfil the orders faster – to your customers’ full satisfaction.