The customized CRM for your marketing, sales, service and commerce – fully integrated in your SAP (ECC or S/4HANA)

The IT world is becoming increasingly complex, making it all the more important to build on a central database and use it across departments. Because this is the only way to offer your users trust and transparency in the data.

Profitieren Benefit from the best CRM for SAP ERP customers – whether ECC or S/4HANA – and the seamless integration into the Microsoft 365 world and thus offer your department the trustworthy CRM basis they need.

itmX marketing automation; Kampagnen aufbauen

What’s in the itmX crm suite

Full SAP ERP integration

The itmX crm suite is fully integrated in SAP ERP and does not require any interfaces. It doesn’t matter whether you use SAP ECC or S/4HANA.

Seamless Microsoft 365 integration

We leverage your existing Microsoft 365 world and couple it with your business processes. Whether Microsoft Teams, Outlook, SharePoint or the Microsoft Power Platform.

Tailored for your processes

Your users and processes are the focus. That’s why we adapt the CRM to your individual needs, if you so desire. From “custom fit” to “off the shelf”.

Perfect UI/UX for every use case

Whether on the road or from the home office. With itmX crm suite you always have access to your data with the perfect user experience for laptop, tablet and phone.

The CRM for every user

The itmX crm suite offers the right level of information for every user. It doesn’t matter whether the user is in management, inside or outside sales, or even the customer himself.

Customized solution for your industry

We will be happy to advise you individually and in line with the requirements and challenges of your industry. Mechanical and plant engineering, trade and construction are among our focus industries.

Tailor-made CRM or off-the-shelf CRM?

Learn in the short video of Stefan Eller, CEO of itmX GmbH, what makes our CRM suite so special and why a CRM “off the shelf” can not fully meet your individual needs.

With the itmX crm suite, we offer you a customized CRM in addition to the standard product that is tailored to your needs and processes.

The technology & architecture behind itmX crm suite

Interesting insights into the genesis of itmX crms, the CRM market and an overview of the architecture of the itmX solution can be found in the free whitepaper.

Technologie und Architektur E-Book
SAP Zertifizierung

Our itmX crm suite is certified by SAP® for integration with SAP S/4HANA®. This supports companies in optimizing business processes while accessing all SAP data in real time.

But that was not all – the itmX crm suite can do much more

  • Central document management
  • Microsoft Outlook AddIn (officeXperience)
  • A single source of truth – and this lies in the SAP
  • Integrate CRM objects directly into MS Teams (with webXperience)
  • MS Teams as infobox and communication channel for workflows and infoflows
  • Customer portals Customer self-services
  • Co-design of the product roadmap by our customers

  • . . . . .

virtual Xperience - itmX marketing

Virtual Xperience: experience the entire itmX crm suite up close and personal

In our virtual world of experience, you’ll find exciting information on everything you need to optimize your customer journey. Take a look, there’s a lot to discover here!

The main components of the itmX crm suite

itmX marketing

Campaign Management

Lead Management

Marketing Automation

Event Management

Budget and annual planning

. . . . .

More about itmX marketing

itmX sales

Customer and contact management

Lead and pipeline management

Offer management

Visit management

. . . . .

More about itmX sales

itmX service

Field Service Management

Disposition Service Technician

Spare parts management

Customer service portal

Fault message management

. . . .

More about itmX service

itmX commerce

Webshop B2B & B2C

Self-Service Portal

Flexible use cases

Seamless integration with third-party systems

. . . .

More about itmX commerce

Dare to take the next step

We look forward to hearing from you. Together we will develop a strategy to provide your customers with a consistent and personal customer experience across all channels

Dagmar Cölln
Dagmar CöllnSenior Sales
sales@itmx.de
+49 7231 96825 10
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