The tailor-made CRM for your marketing, sales, service and commerce – fully integrated into your SAP (ECC or S/4HANA)

The IT world is becoming increasingly complex, making it all the more important to build on a central database and use it across departments. This is the only way to offer your usersTrust and transparency in the data.

Benefit from thebest CRM for SAP ERP customers– whether ECC or S/4HANA – andseamless integrationinto theMicrosoft 365 worls,providing your department with the reliable CRM basis they need.

webXperience Screens

What’s in the itmX crm suite:

Full SAP ERP integration

The itmX crm suite is fully integrated in SAP ERPand requires no interfaces. It doesn’t matter whether you use SAP ECC or S/4HANA.

Seamless Microsoft 365 integration

We use your existing Microsoft 365 world and link it with your business processes. Whether Microsoft Teams, Outlook, SharePoint or the Microsoft Power Platform.

Tailored for your processes

The focus is on your users and processes. That’s why we adapt the CRM to yourindividual needs if you wish. From “custom fit” to “off the peg”.

Perfect UI/UX for every use case

Whether you are on the move or working from home/office. With theitmX crm suite, you always have access to your data with the perfect user experience for laptop, tablet and phone.

The CRM for every user

The itmX crm suiteoffers the right level of information for every user. It doesn’t matter whether the user is in management, in the office or in the field, or even the customer themselves.

Customized solution for your industry

We will be happy to advise you individually and in line with the requirements and challenges of your industry. Our focus sectors include mechanical and plant engineering, trade and construction.

Tailor-made CRM or off-the-shelf CRM?

Find out in the short video by Stefan Eller, Managing Director of itmX GmbH, what makes our CRM Suite so special and why an “off-the-shelf” CRM cannot fully meet your individual needs.

In addition to the standard product, we offer you the itmX crm suite as a tailor-made CRM that is tailored to your needs and processes.

The technology & architecture behind the itmX crm suite

Interesting insights into the development of the itmX crms, the CRM market and an overview of the architecture of the itmX solution can be found in the free white paper.

 

Technologie und Architektur E-Book
SAP Zertifizierung

Our itm X crm suite is designed by SAP for integration with SAP® S/4HANA® certified. This supports companies in optimising business processes and in achieving Real-time access to all SAP data.

But that’s not all – the itmX crm suite can do so much more

  • Central document management

  • Microsoft Outlook AddIn (officeXperience)

  • A single source of truth – and this lies in SAP

  • Integrate CRM objects directly into MS Teams (with webXperience)

  • MS Teams as an info box and communication channel for workflows and info flows

  • Customer portals Self-services from customers

  • Co-design of the product roadmap by our customers

  • . . . . .

You would like to experience the itmX solutions live?

 

Experience our solution live at your workplace. We would be happy to work with you to conduct an online presentation tailored to your individual needs.

The main components of the itmX crm suite

itmX marketing

Campaign management

Lead Management

Marketing Automation

Event Management

Budget and annual planning

. . . . .

More about itmX marketing

itmX sales

Customer and contact management

Lead & Pipeline Management

Quotation Management

Visit Management

. . . . .

More about itmX sales

itmX service

Field Service Management

Disposition Service Technician

Spare parts management

Customer Service Portal

Fault message management

. . . .

More about itmX service

itmX commerce

Webshop B2B & B2C

Self-Service Portal

Flexible Use Cases

Seamless integration with third-party systems

. . . .

More about itmX commerce

Interested?

Do you have any questions or would you like a consultation?

Feel free to contact us. We look forward to hearing from you.

Dagmar Cölln
Dagmar CöllnSenior Sales
sales@itmx.de
+49 7231 96825 10
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