Create new revenue potential through optimized service processes
Outstanding service through effective complaint and ticket management, transparent spare parts ordering for your customers, predictive maintenance through IoT scenarios and, last but not least, user-friendly mobile solutions that support your service technicians in maintenance and order processing.
For you as a service manager, controlling the lifecycle management of your customers and the efficient deployment planning of your teams are top priorities. We help you to inspire your customers with a personalized and forward-looking service across all company channels and to fully exploit the potential of your internal processes.
How to lead your customer service to success
E-Book: 5 Success Building Blocks for Digital Customer Service (in German)

Learn more on the digital platform for Marketing,
Sales and Service
Sales and Service

How to inspire your customers with first-class service processes
- Clear customer and contact management
- Transparent master data management
- Efficient maintenance planning
- Central fault message management
- Intuitive reclamation and complaint management
- Efficient scheduling of technicians
- Optimized assembly process
- Mobile customer service on site (Field Service Management)
- Modern self-service portal for customers
- Simple ordering process for spare parts
- Quick quotation generation
- Simple order creation with material items, bills of material, pricing, availability check,…
- Central contract management
- Integrated document management including central templates and versioning
- Preventive service based on machine data (IoT integration)
- Meaningful reporting to show the relevant service KPIs
Sounds interesting?
You can find more about CRM and service in the following blog articles:
Create Intelligent Chatbots with Power Virtual Agents
Digitalization is also accompanied by changes in the expectations of customers and employees. Employees want to reduce repetitive tasks and optimize their processes, while customers want to use fast self-service at any time [...]
TikTok in B2B companies – top or flop?
Short dance videos, funny entertainment clips and voiceovers - that's TikTok. The still young social media platform is fully in vogue and is going through the roof. With more than 1 billion users [...]
Customers are won with professional offer management
Are you aware that your offers are a flagship of your company? As a central building block in the sales process, offer management therefore plays a crucial role. Professional offer management helps you [...]
These solutions support your service processes
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We are looking forward to your message. Together, we will develop a strategy to provide your customers with a consistent and personal customer experience across all channels.