Create new revenue potential through optimized service processes
Outstanding service through effective complaint and ticket management, transparent spare parts ordering for your customers, predictive maintenance through IoT scenarios and, last but not least, user-friendly, mobile solutions that support your service technicians in maintenance and order processing.
For you as a service manager, the control of the life-cycle management of your customers and the efficient scheduling of your teams is a top priority. We help you to inspire your customers with a personalized and forward-looking service across all company channels and to fully exploit the potential of your internal processes.
How to make your customer service a success
E-Book: 5 Success Building Blocks for Digital Customer Service
Illig Maschinenbau 💚 itmX
How to inspire with first-class service processes
You can find out more about CRM and service in our following blog articles:
How to Attract Your Employees to CRM Usage
How to Attract Your Employees to CRM Usage In today's business world, good customer relationships are more important than ever. An effective customer relationship management system, [...]
ROI calculation: How to evaluate the success of your CRM system
ROI Calculation: How to Evaluate the Success of Your CRM System Adopting a customer relationship management (CRM) system can be a significant step for a company [...]
Successfully Implementing CRM Systems: Key Steps and Considerations
Successfully Implementing CRM Systems: Key Steps and Considerations In our increasingly connected world, where customer expectations are constantly rising and competition never sleeps, it is crucial [...]
These solutions support your service processes
Interested?
Do you have any questions or would you like a consultation?
Feel free to contact us. We look forward to hearing from you.