The CRM for your service - simple, custom-fit and integrated

Create new revenue potential through optimized service processes

Outstanding service through effective complaint and ticket management, transparent spare parts ordering for your customers, predictive maintenance through IoT scenarios and, last but not least, user-friendly mobile solutions that support your service technicians in maintenance and order processing.

For you as a service manager, controlling the lifecycle management of your customers and the efficient deployment planning of your teams are top priorities. We help you to inspire your customers with a personalized and forward-looking service across all company channels and to fully exploit the potential of your internal processes.

Webinar: Customer portals as a building block for the digitalization of B2B companies (in German)

Find out why a B2B customer portal is an important step in the digitization of service processes.

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How to lead your customer service to success

Efficient scheduling of technicians

Quickly plan the work assignments of your service staff and benefit from a 360° view of the customer and the machines in use. Thanks to complete SAP integration, all persons involved in the process access a data basis. This not only increases internal transparency, but also accelerates all subsequent work steps.

Central fault message management

Rely on a central message management with which incidents can be reported quickly and easily. Offer your customers various channels to report malfunctions (e.g. customer portal, telephone, mail, chat) or have them reported automatically (e.g. by integrating and evaluating machine data).

Mobile customer service (Field Service Management)

Provide your service technicians with all necessary information about the customer even when they are on the road, e.g. existing machines/devices including checklists and instructions. This will not only inspire your customers with a fast and targeted service visit, but also increase the productivity of your service technicians. The mobile feedback of service reports with materials/spare parts, times and digital signature also saves you additional work steps in the back office.

Customer service portals B2B

Increase your efficiency and customer satisfaction through the use of customer portals in service. Give your customers access to the relevant information, such as purchase orders, invoices, service notifications and thus create transparency in your processes. An integrated spare parts shop also offers your customers the possibility to order spare parts in just a few clicks. With additional highlights, such as operating instructions, assembly videos or the integration of exploded drawings, you can take your customer experience to a whole new level.

E-Book: 5 Success Building Blocks for Digital Customer Service (in German)

In the e-book, we have compiled the most important fields of action that lead to the digitization of your service management. We show you potentials on how you too can transform your customer service into a revenue driver. Digital technologies play a key role here: they increase process efficiency so that the customer, service technicians, and ultimately the company itself achieve the best possible results.

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Learn more on the digital platform for Marketing,
Sales and Service

You can expect:

The perfect customer journey: an overview of all processes from Marketing and Sales to Service and Commerce
Selected experts webinars
Overview of all processes and their implementation with exciting application examples
Factsheets und additional content

Get to the virtual Xperience

How to inspire your customers with first-class service processes

Clear customer and contact management
Transparent master data management
Efficient maintenance planning
Central fault message management
Intuitive reclamation and complaint management
Efficient scheduling of technicians
Optimized assembly process
Mobile customer service on site (Field Service Management)

Modern self-service portal for customers
Simple ordering process for spare parts
Quick quotation generation
Simple order creation with material items, bills of material, pricing, availability check,…
Central contract management
Integrated document management including central templates and versioning
Preventive service based on machine data (IoT integration)
Meaningful reporting to show the relevant service KPIs

Sounds interesting?

Webinar: Service Sales Channel

Use your service area to build sales opportunities and inspire your customers with holistic support. Find out how sales and the customer approach are changing due to the digital transformation and how the service area in mechanical engineering can/(must) be used as an additional sales driver.

To the webinar recording

You would like to experience the itmX crm suite live?

Experience our solution live at your workplace. We would be happy to conduct an online presentation together with you, tailored to your individual needs

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Factsheet itmX service

Besides Sales, Service has the most contact with the customer. Many even see the service technician as a special person of trust. Therefore it is important that your service staff is also equipped in such a way that they can provide information at any time. In the Factsheet you will learn how itmX service
helps to achieve a complete 360° view of the customer.

View Factsheet now

You can find more about CRM and service in the following blog articles:

SAP assures CS functionality under S/4HANA in the Compatibility Pack until the end of 2030

Good news from Walldorf! SAP has announced that it is extending the Compatibility Pack usage rights for the Customer Service (CS), Transportation (SAP LE/LES) and Production Planning (PP/MPR) components of SAP Business Suite. Namely from [...]

Is there an alternative to SAP CRM that does not require interfaces and delivers full CRM functionalities? – Part 3

In the previous two blog posts, we introduced you to S/4 Customer Management as an add-on for customer relationship management under S/4HANA. In part 1 from the perspective of the system managers and in [...]

S/4 HANA Customer Management- really as integrated as SAP claims? – Part 2

In the first part of our blog series, we showed you why S/4 Customer Management represents real added value, at least for those responsible for the system. Compared to the tried-and-tested SAP CRM, the [...]

Find out how you can inspire your customers with an excellent service experience in a few minutes.

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These solutions support your service processes

itmX service

With itmX service, you establish a lean, smooth process from message acceptance to quotation management to order processing with subsequent accounting. Due to the complete integration into your SAP-system, all necessary data is also available to your service technicians on the road.

Learn more about itmX service

itmX service portal

With itmX service portal you give your customers direct access to the data relevant to them through a customer service portal (B2B). In addition to placing orders independently, your customers can also view the machines or invoices they use themselves and create service notifications independently.

Learn more about itmX customer portals