Create new revenue potential through optimized service processes

Outstanding service through effective complaint and ticket management, transparent spare parts ordering for your customers, predictive maintenance through IoT scenarios and, last but not least, user-friendly, mobile solutions that support your service technicians in maintenance and order processing.

For you as a service manager, the control of the life-cycle management of your customers and the efficient scheduling of your teams is a top priority. We help you to inspire your customers with a personalized and forward-looking service across all company channels and to fully exploit the potential of your internal processes.

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How to make your customer service a success

E-Book: 5 Success Building Blocks for Digital Customer Service

In the e-book, we have compiled the most important fields of action that lead to the digitization of your service management. We show you potentials on how you too can transform your customer service into a revenue driver. Digital technologies play a key role here: they increase process efficiency so that the customer, service technicians, and ultimately the company itself achieve the best possible results.

EBook Service

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Illig Maschinenbau 💚 itmX

How to inspire with first-class service processes

  • Clear customer and contact management

  • Transparent master data management
  • Efficient maintenance planning
  • Central fault message management
  • Intuitive complaint management

  • Efficient scheduling of technicians
  • Optimized assembly process
  • Mobile customer service on site (Field Service Management)
  • modern self-service portal for customers

  • Easy ordering process for spare parts

  • Quick quotation generation
  • Simple order creation with material items, bills of material, pricing, availability check,…
  • Central contract management
  • Integrated document management incl. central templates and versioning

  • Preventive service based on machine data (IoT integration)

  • Meaningful reporting to present the relevant service KPIs

You would like to experience the itmX solutions live?

Experience our solution live at your workplace. We would be happy to work with you to conduct an online presentation tailored to your individual needs.

You can find out more about CRM and service in our following blog articles:


Learn in minutes how to delight your customers with an excellent service experience.

Screenshot Service produktseite

These solutions support your service processes


Do you have any questions or would you like a consultation?

Feel free to contact us. We look forward to hearing from you.

Dagmar Cölln
Dagmar CöllnSenior Sales
+49 7231 96825 10
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