Create new revenue potential through optimized service processes

Outstanding service through effective complaint and ticket management, transparent spare parts ordering for your customers, predictive maintenance through IoT scenarios and, last but not least, user-friendly mobile solutions that support your service technicians in maintenance and order processing.

For you as a service manager, controlling the lifecycle management of your customers and the efficient deployment planning of your teams are top priorities. We help you to inspire your customers with a personalized and forward-looking service across all company channels and to fully exploit the potential of your internal processes.

How to lead your customer service to success

E-Book: 5 Success Building Blocks for Digital Customer Service (in German)

In the e-book, we have compiled the most important fields of action that lead to the digitization of your service management. We show you potentials on how you too can transform your customer service into a revenue driver. Digital technologies play a key role here: they increase process efficiency so that the customer, service technicians, and ultimately the company itself achieve the best possible results.
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Learn more on the digital platform for Marketing,
Sales and Service

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You can expect:
  • The perfect customer journey: an overview of all processes from Marketing and Sales to Service and Commerce
  • Selected experts webinars
  • Overview of all processes and their implementation with exciting application examples
  • Factsheets und additional content

How to inspire your customers with first-class service processes

  • Clear customer and contact management
  • Transparent master data management
  • Efficient maintenance planning
  • Central fault message management
  • Intuitive reclamation and complaint management
  • Efficient scheduling of technicians
  • Optimized assembly process
  • Mobile customer service on site (Field Service Management)
  • Modern self-service portal for customers
  • Simple ordering process for spare parts
  • Quick quotation generation
  • Simple order creation with material items, bills of material, pricing, availability check,…
  • Central contract management
  • Integrated document management including central templates and versioning
  • Preventive service based on machine data (IoT integration)
  • Meaningful reporting to show the relevant service KPIs

Sounds interesting?

You can find more about CRM and service in the following blog articles:

  • Was bedeutet CRM?

What does CRM mean?

What does CRM mean? Customer relationship management, or CRM for short, is about the relationship management of customers and potential customers, which is professionally managed with [...]

Find out how you can inspire your customers with an excellent service experience in a few minutes.

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These solutions support your service processes

Take the next step

We are looking forward to your message. Together, we will develop a strategy to provide your customers with a consistent and personal customer experience across all channels.

Dagmar Cölln
Dagmar CöllnSenior Sales
+49 7231 96825 10
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