As a mechanical and plant engineering company, you know that in order to be successful, a complete mapping of the complex processes along your value chain is crucial for success. In addition to optimal quotation calculation and processing, this includes cross-project planning and control, process-reliable design and excellent customer service after delivery of the machines and equipment.
Get fit for the digital future and increase the productivity of your entire value chain. Impress your customers with end-to-end processes from quotation to ordering to customer service.
With the itmX crm suite for marketing, sales and customer service, you can network departments, machines and products and ensure an eXperience that inspires. Thanks to the complete SAP ERP integration (ECC or S/4HANA), you have access to all data relevant to you at any time.
Discover the best CRM based on SAP for mechanical and plant engineering
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End-to-end process from initial contact to invoicing
Accelerate, simplify, and streamline your quotation and sales process. By networking all people, departments and programs involved in the quotation process, you can process individual inquiries and customer requests within the shortest possible time. By integrating configuration solutions and checking the technical feasibility, you ensure precision and speed right from the quotation preparation stage and also for an extraordinary Xperience.
Holistic service management
Give your customer service a competitive edge. Thanks to the direct integration into your SAP ERP system, you have direct access to all service-related master data at any time – both online and offline. Thanks to the integration of IoT scenarios into your existing process and system landscape, you know before your machine when the next maintenance is due or when a component wears out.
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Digital Field Sales Service
Create synergies between your analog and digital sales channels and make your sales force capable of providing information even when on the road. With a 360° view of customer data, they are well equipped and can call up information on contracts, open offers, etc. at any time. With the possibility of digital product presentation including direct order entry, tedious searching in catalogs, that may be outdated, is a thing of the past.
Digitising sales channels: webshop and customer service portal
Gear up for digital selling. Today, your customers inform themselves online and often make their purchase decision directly here – so give them the chance to buy your products online. With an integrated self-service portal, you also give your customers the opportunity to order spare parts themselves, even directly from the exploded view – this way you ensure that you have more Xperience.
These companies already rely on us:
Brückner Maschinenbau 💚 itmX
Do you have any questions? We have the answers!
But that’s not all – itmX crm can do a lot more
These solutions support your processes
Take the next step
We are looking forward to your message. Together, we will develop a strategy to provide your customers with a consistent and personal customer experience across all channels.
You can find out more about CRM and process optimization in our following blog articles:
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Putting more power on the road – How Winkler optimizes customer loyalty management with marketing automation
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