As a mechanical and plant engineering company you know: to be successful, a complete mapping of the complex processes along your value chain is crucial for success. This includes not only optimum quotation calculation and processing, cross-project planning and control, process-reliable design and excellent customer service after delivery of the machines and equipment.
Make yourself fit for the digital future and increase the productivity of your entire value-added chain. Impress your customers with end-to-end processes from quotation to ordering and customer service.
With the itmX crm suite for marketing, sales and customer service, you can network departments, machines and products and ensure an Xperience that inspires. With the complete SAP ERP (ECC or S/4HANA), you have access to all relevant data at all times.
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Discover the best CRM based on SAP for the mechanical and plant engineering

Continuous process from initial contact to invoicing
Accelerate, simplify and optimize your quotation and sales process. By networking all persons, departments and programs involved in the quotation process, you can process individual inquiries and customer requests within the shortest possible time. By integrating configuration solutions and checking the technical feasibility, you ensure precision and speed already in the quotation process and, in addition, an extraordinary eXperience.
Holistic service management
Gain a competitive edge with your customer service. Direct integration into your SAP ERP system gives you direct access to all service-related master data at all times – online and offline. Thanks to the integration of IoT scenarios into your existing process and system landscape, you already know before your machine when the next maintenance is due or a component is wearing out.


Digital field sales force
Create synergies between your analog and digital sales channels and make your sales force capable of providing information even when on the road. With a 360° view of customer data, they are well equipped and can call up information on contracts, open offers, etc. at any time. With the possibility of digital product presentation including direct order entry, tedious searching in catalogs, that may be outdated, is a thing of the past.
Digitize sales channels: Webshop and customer service portal
Networked customer self-service portal (B2B) incl. spare parts ordering directly from the exploded drawing
You have questions? We have the answers!
How we help you to map the complete customer lifecycle of your customers
These solutions support your processes
Take the next step
We are looking forward to your message. Together, we will develop a strategy to provide your customers with a consistent and personal customer experience across all channels.
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