Your workplace of the future – based on Microsoft Azure in the hybrid cloud
realtimeXperience is a portfolio of intelligent business applications that takes your customer experience to a new level and perfectly combines the worlds of CRM, Microsoft and SAP .
The special feature: You keep your data on premise and work device-independent in the Microsoft Azure Framework in the cloud.
No matter when, where and how your colleagues work – realtimeXperience connects all the people, data and processes of your entire company.
Revolutionize your day-to-day business
Increase your productivity and focus on impressing your customers with exceptional experiences. Thanks to itm X realtimeX perience, you can simplify and optimize your processes, successfully manage your projects and derive the decisions that drive your business forward from your data.
A little insight ?
You can’t quite imagine how all this is supposed to work together? No problem, we have put together some exemplary use cases for you here.
Submit a travel expense request from CRM Visit Report
Automation is the be-all and end-all when it comes to increasing the efficiency of your business processes. So why not let repetitive tasks or routine processes run on their own?
In the following video, we show you how, for example, you can initiate a travel expense request directly from a visit report in the CRM.
Integrate CRM processes into MS Teams
Easily integrate your CRM processes into Microsoft Teams and achieve an optimal level of utilization among your colleagues. This way, everyone has an up-to-date 360° view of all customer and prospect data at all times.
360° view anytime and anywhere with the smart Outlook add-in
Put an end to annoying jumping back and forth between IT systems or copying information back and forth. With officeXperience – the smart Outlook add-in from itmX – you get all CRM information about the contact person and the company directly in your Outlook mailbox. Checking in e-mails is also child’s play – one mouse click is all it takes and the e-mail is archived at the contact person. You can now even control the creation of activities or sales opportunities directly from your e-mail inbox.
The components of the itmX realtimeXperience:
itmX webXperience
itmX webXperience combines intuitive operation with an interface that adapts to your requirements. Keep an eye on your customers at all times – no matter on which device – and access your data in SAP ECC or S/4HANA in real time.
itmX officeXperience
With the smart add-in officeXperience , you can boost your processes. In your Outlook inbox, you always have an overview of all important data about your customer and can create CRM activities directly from Outlook. This simply makes the work more fun!
itmX projectXperience
Projects are everywhere in your company. This makes it all the more important to plan and manage them efficiently. And the best way to do this is with a solution that is flexibly adaptable and GDPR-compliant. Yes, you can: with itmX projectXperience powered by smenso!
itmX BI Xperience
Are you already using the data generated in the various departments to derive decisions from it? With itmX BI Xperience , you can equip your business units with reporting based on Microsoft Power BI.
The toolset for your Modern Workplace
Entrepreneurial success is increasingly determined by the digitalization of your business processes. To this end, new innovations and tools are created almost every day that can drive your business forward. But which of them are especially suitable for you? And what is really important for the daily work of your colleagues?
This is where we come into play: We help you analyze what is really important for your business, which processes will move you forward and which tools are necessary for this. You benefit from our extensive know-how in SAP, CRM and the Microsoft Power Platform.
“We believe in making work easier, so you can focus on what’s important. That’s why we optimize the way of modern work with itmX crm, SAP and Microsoft!”
Stefan Eller, Managing Director, itmX GmbH
And that’s why we rely on powerful partnerships
The itmX realtimeXperience speaks for itself – and enthusiastic customers for us
“At the beginning of our webXperience project, Mr. Stump said: “We want to let the software fly”. Yes, now our pilot is flying, and even really high. And we owe this not only to our project team, but especially to the support of the itmX team.”
Silke Senkel, Global CRM Manager IT, Stiebel Eltron GmbH & Co. KG
“Last year (2021) we introduced the new itmX solution officeXperience and are completely thrilled. Thanks to officeXperience, we have been able to significantly increase the efficiency of mail processing in sales.”
Joachim Gallwas, EKATO HOLDING GmbH
“With officeXperience we do have a great solution for SAP customers, which for the first time efficiently integrates Outlook mails and appointments into SAP business processes and enables archiving of important mails to SAP data. This is a great added value for our customers.”
Nicolaj Vang Jessen, Executive VP, Global Innovation & IP, Global SAP Alliances & Region NEE, NTT DATA Business Solutions
Stiebel Eltron 💚 itmX
“The look and feel, the simple and intuitive usability of the software as well as the interface-free connection to the existing systems convinced us right from the start. webXperience makes our daily work more efficient and time-saving”
Florian Bruns, Stiebel Eltron GmbH & Co. KG
You can find out more about this in our Customer Experience Blog
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More fun at work thanks to the perfect user experience?
Then feel free to contact us – whether you have any questions or would like a consultation. We look forward to hearing from you and together we will find a solution for everything!
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