Welcome to the itmX customer experience blog
Today, CRM software is the core of sales, marketing and service processes and contributes significantly to the digital transformation and automation of your business processes.
In our Customer Experience Blog, you will therefore not only find articles that support you in selecting or introducing software, but also information that helps you optimize your sales, marketing and service processes.
In addition to CRM, sales and marketing, we also cover everything to do with marketing automation, service, commerce, customer experience and the modern workplace.
Recent articles
Goodbye Excel and Co: how to digitize time-honored processes with the Microsoft Power Platform!
Goodbye Excel and Co: how to digitize time-honored processes with the Microsoft Power Platform! In today's digital world, the efficiency and adaptability of business processes is critical to a company's success. To respond quickly to changing business needs, companies must be [...]
Success factors for B2B online stores
Success factors for B2B online stores In the era of digital transformation, companies face the challenge of adapting to the changing needs of their customers. Especially in the B2B sector, where more than 70% of decision-makers now belong to the Millennial [...]
Sales Excellence with Microsoft Teams – Part 3
Sales Excellence with Microsoft Teams - Part 3 Part 1 and Part 2 of our blog series focused on collaboration in general, the 5 core insights and the right approach and first steps for effective collaboration with Microsoft Teams in your organization. [...]
More leads at less cost? Marketing Automation makes it possible!
More leads at less cost? Marketing Automation makes it possible! Marketing automation has been an integral part of lead management for several years now. It is a digital strategy that uses automated workflows to turn unknown visitors into satisfied customers over time. [...]
What does CRM mean?
What does CRM mean? Customer relationship management, or CRM for short, is about the relationship management of customers and potential customers, which is professionally managed with the help of a CRM system. It is important to develop relationships with existing customers in [...]
5 steps to successful sales reporting
5 steps to successful sales reporting Companies have become data collectors. Even in sales, data on products, offers, prospects, leads, opportunities, customers, former customers, orders, contract documents and much more is generated everywhere. Much of this data and information is floating around [...]