Welcome to the itmX customer experience blog
Today, CRM software is the core of sales, marketing and service processes and contributes significantly to the digital transformation and automation of your business processes.
In our Customer Experience Blog, you will therefore not only find articles that support you in selecting or introducing software, but also information that helps you optimize your sales, marketing and service processes.
In addition to CRM, sales and marketing, we also cover everything to do with marketing automation, service, commerce, customer experience and the modern workplace.
Recent articles
Campaign Management in Modern Marketing
Campaign Management in Modern Marketing The Right Strategy for Effective Campaign Execution In the ever-changing environment of marketing, campaign management is a central part of a successful marketing strategy. It enables companies to communicate their products and services to the right audience [...]
Modern Workplace in Mechanical and Plant Engineering
Modern Workplace in Mechanical and Plant Engineering Harness the power of Microsoft 365 and the best CRM for SAP customers Download now Design the Modern Workplace and create real added value! Digitalization does not stop at mechanical and plant [...]
CRM meets customer portal: Effective networking for optimized customer service
CRM meets customer portal: Effective networking for optimized customer service In today's business world, customer relationships are of crucial importance. Effective customer relationship management (CRM) enables companies to maintain and improve these relationships. Customer portals also play an essential role as [...]
Success factors for B2B online stores
Success factors for B2B online stores In the era of digital transformation, companies face the challenge of adapting to the changing needs of their customers. Especially in the B2B sector, where more than 70% of decision-makers now belong to the Millennial [...]
Sales Excellence with Microsoft Teams – Part 3
Sales Excellence with Microsoft Teams - Part 3 Part 1 and Part 2 of our blog series focused on collaboration in general, the 5 core insights and the right approach and first steps for effective collaboration with Microsoft Teams in your organization. [...]
More leads at less cost? Marketing Automation makes it possible!
More leads at less cost? Marketing Automation makes it possible! Marketing automation has been an integral part of lead management for several years now. It is a digital strategy that uses automated workflows to turn unknown visitors into satisfied customers over time. [...]